Day: July 26, 2013

Was it worth losing $3,000.00 worth of business? An example of how bad customer service can affect your business.

“Customer service is the experience we deliver to our customer. It’s the promise we keep to the customer. It’s how we follow through for the customer. It’s how we make them feel when they do business with us.” Shep Hyken, Customer Service Expert and… Continue Reading “Was it worth losing $3,000.00 worth of business? An example of how bad customer service can affect your business.”

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