Was it worth losing $3,000.00 worth of business? An example of how bad customer service can affect your business.

This happened four years ago… and I have never been back to that restaurant. Customer service is critical to keep your business flowing.

Mags Magazine

10361039_1665608043669519_1606639359672184546_n[1]“Customer service is the experience we deliver to our customer. It’s the promise we keep to the customer. It’s how we follow through for the customer. It’s how we make them feel when they do business with us.”

Shep Hyken, Customer Service Expert and New York Times bestselling Author

I love good customer service. Bad customer service leaves a bad taste in my mouth. In 2012, I went to a restaurant to purchase a significant amount of food to feed a group of  people. When I returned to the office, I realize that I did not have the receipt to claim the expense so I went back to the restaurant to ask for a receipt and that is when I found myself in an unexpected drama.

The cashier who served me earlier said very harshly “You did not ask for a receipt and I can’t go back.” He moved on to…

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Author: Mags

Live this moment, as if it were your last moment. Live with purpose and die happily exhausted knowing that you used every bit of your talent to serve life fully. Live your soul mission - the universe will conspire with you to move you from vision to mission.